Question 1

What is a frozen balance?

Accepted Answer

GetCode uses the frozen balance system within the system.  When you top up your account, you have an active balance. When you buy a number, this becomes a frozen balance. The balance remains frozen until you receive a verification code for the number you bought. If you cancel the number or do not receive the code, your frozen balance will be transferred back to the active balance. If your number receives a code, your frozen balance will be reduced. 

So you will not lose your balance on numbers that do not receive a code. If the number does not receive a code, you can return the existing number and get a new number using your available balance.

Question 2

How do I earn coins for free or by doing tasks?

Accepted Answer

GetCode is a fully paid app and unfortunately it does not support the system of earning coins by doing tasks. But we have good news for you! You will receive 20% bonus coins for purchases of 3 coins or more. You can top up your balance via crypto, credit card or in-app purchases in My Account.

Question 3

My payment hasn't reflected to your account. What should I do?

Accepted Answer

Wait at least 1 hour, then contact with us directly. Please prepare your payment receipt.

Question 4

Which payment methods do you support?

Accepted Answer

We support dozens of different payment methods. However, if you wish to make a payment through our mobile app, you must use the in‑app purchase method in accordance with store rules. For more information, please visit our website.

Question 5

I did not receive an SMS to the number I received, what should I do?

Accepted Answer

We are working towards improving the number performance. If the number you received has not received an SMS within 2-3 minutes, you can cancel your number by clicking the cancel button on the top right of the number detail page and try your transaction with another number.

Question 6

What will happen to my balance if I do not receive an SMS to the number I bought?

Accepted Answer

Nothing! When you buy a number, the amount equal to the price of your number is frozen in your balance. If your number expires before you receive an SMS, your balance will be restored. Only your numbers that have received SMS will be deducted from your balance.

Question 7

What will happen to my balance if I cancel the number I bought?

Accepted Answer

Nothing! When you buy a number, the amount equal to the price of your number is frozen in your balance. If you cancel your number before SMS comes, your balance will be restored. Only your numbers that have received SMS will be deducted from your balance.

Question 8

Why do some numbers receive SMS and some do not?

Accepted Answer

We are sorry for this :( We cannot guarantee 100% delivery for every country and service. Therefore, if you do not receive an SMS within 3-5 minutes, we can suggest you to cancel your number and try again. Thanks to the stars we put in the number list, you can observe the delivery performance of that service in that country and make your choice accordingly. We generally experience such delivery problems in countries under $2. We are working hard to improve our services.

Question 9

Is there a guarantee that the number will not be used by anyone else?

Accepted Answer

Unfortunately, we cannot offer such an opportunity for short-term rentals. You can do this with our daily/weekly/monthly rental model, which will be published soon, and you can be sure that the number you purchased will not be used by anyone else.

Question 10

Why SMS does not arrive?

Accepted Answer

Please consider the following recommendations:

1. Repeat sending the SMS code from the selected service to the purchased phone number.

2. Change your IP address. Use a proxy or VPN. Your IP address should comply with the country of the purchased phone number.

3. Apply extensions in the browser to change the user-agent or open the tab in incognito mode. Many websites track a certain set of user information.

4. Try to buy another phone number.

Question 11

The accounts I buy close immediately, what should I do?

Accepted Answer

Since the accounts you have acquired are new, they are subject to a strict spam policy by the service providers. We therefore recommend that you refrain from excessive activity when you first start using these new accounts. Please note that this is not due to the limitations of the GetCode application, but because the services are more sensitive to fraudulent logins.

In order to provide you with the best service, we ask you to pay attention to this issue. If you have any questions, please do not hesitate to contact us.

Thank you very much.

Question 12

The created account was banned after a while

Accepted Answer

According to our rules, we are not responsible for the ban of registered accounts, since ban is affected by many factors. Refund or numbers replacement are not stipulated in this case.


One of the most common reasons for ban is the discrepancy between your IP address and the geolocation of the purchased phone number. You can learn more about account registration methods on specialized forums.


We are not engaged in accounts registration, our task is to issue SMS-code for account verification


General recommendations:

1) Use high-quality proxy/VPN. For example, exclusive/private proxy. Upon 2 or more accounts authorization you have to use different proxies.

2) Use different devices to login to several accounts. You have to use various profile programs and services. Different devices are:

- Changing user-agent in the browser, using special browsers, which change the given device themselves;

- Computer, second computer; phone, second phone.

3) Perform human-like actions: filling in pages, subscribing to several people, uploading several photos, reposting entries, putting likes, writing comments.

Question 13

How do I use the numbers I will receive?

Accepted Answer

First, select the service you want to use. Then choose which country's number you need. Ordinary users can use numbers from all countries. Once you have purchased the number, open the app you want to use and go to the SMS verification screen. Enter the number you purchased and request the verification code. After 1-2 minutes the code will appear in the GetCode app and will also be sent to you as a notification. Enter the code in the app you requested and your account will be ready.

Question 14

How do I get a number to create a Whatsapp account?

Accepted Answer

First select that you want to use WhatsApp. Then choose which country's number you need. Ordinary users can use numbers from all countries. After purchasing the number, open the WhatsApp app and go to the phone number verification screen. Enter the number you purchased and request the verification code. Within a few minutes, the verification code sent to the number will appear in the GetCode app and will also be sent to you as a notification. Enter the code in the WhatsApp app you requested and verify your account. You can now start using your WhatsApp account.

Question 15

How do I receive verification code again?

Accepted Answer

If you get an SMS to your number, then there is no way to request and receive SMS using the same number again after 15mins.

After receiving the first SMS, you have up to 15 minutes to receive the next SMS, otherwise the order will be closed automatically.

The phone numbers can receive only 1 (one) SMS.

Question 16

What if my website is not listed?

Accepted Answer

If you can't find the website you need to verify in the list, just select "Other Sites" from the list.

Cau hoi thuong gap

What is a frozen balance?

How do I earn coins for free or by doing tasks?

My payment hasn't reflected to your account. What should I do?

Which payment methods do you support?